Top 6 Supporter Care challenges
ResourcingIt can be a challenge for a charity to have enough people available to service Supporters whilst delivering other complex Supporter requirements & tasks.
Supporter expectation
We have noticed an increased level of expectation from Supporters in terms of service levels. This requires more attention to detail, time and focus on Supporter experience.
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DataIt's vital to have up to date Supporter records and contact consent. This requires a reliable system and the man power to maintain a large house file.
Knowledge
If your workflow peaks and troughs then it's very hard to retain staff. Therefore you can lose invaluable knowledge that impacts service delivery and spend more time training.
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Switchboard callsFloods of calls from people asking to speak to internal departments, Supporters needing signposting to the right team and marketing guys selling their services to you.
Cost and budgets
It can be very hard to adequately resource your Supporter Care Team to meet the demands your Supporters whilst managing cost to stay within challenging budget constraints.
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Do these issues resonate with you and plague your day to day Supporter Care work? Click below to see learn more about Angel's award-winning Supporter Care services.
We can support charities of any size in various capacities, from overflow to fully-integrated Supporter Care provision.
We can support charities of any size in various capacities, from overflow to fully-integrated Supporter Care provision.
