With more than 60 years of call centre experience in our senior management and account management teams, we are well equipped to support with any outsourcing needs you may have.

We don't limit ourselves to one area of work with teams specialising in inbound call handling, email, SMS and social media response, outbound fundraising and lead generation and even warehousing and fulfillment.  

Please click the button below to find out more about our warehousing and fulfillment solutions or continue reading to find out more about our inbound and outbound response handling

warehouse and fulfilment services

Inbound Call Handling

Angel have been providing inbound call handling services for over 18 years.  With a wealth of experience in the private and charity sectors, we've been taking calls for some of the world's leading charities and businesses.

Charity Services

Donor Recruitment - Helping you to get donors through the door​
e.g. DRTV responses, lottery sign-ups, sponsorship/adoption sign-ups, membership conversion, warm and cold mailing responses, radio/social/press responses, 'click to call' responses

Legacy - Helping you inspire your supporters to leave a long lasting legacy
e.g. Gift in Will pack conversion, Free Will Writing Service sign-ups, thank-you/engagement calls

Donor Development - Helping you to welcome, engage and take care of your existing supporters
e.g. admin calls, opt-out handling, complaint/feedback handling

Supporter Care - Helping you to take care of, answer queries for and stay up-to-date with your current and potential supporters
e.g. Integrated supporter care handling, switch desk services, overflow, out of hours call handling

Commercial Services

Order Taking - Helping you get your customers through the door
e.g. admin calls, order & payment processing, order conversion

Customer Service - Helping you deliver the best possible service to your customers
e.g. order chasing, query answering, admin, switch desk services, overflow and out of hours call handling, database handling

Market Research - Helping you understand your customer base 
e.g. customer satisfaction surveys, product analysis surveys

Outbound Campaign Handling

Angel are leaders in fundraising and lead generation. We work alongside our clients to achieve the best ROIs and long-term value possible. No matter the size or length of your campaign, you'll get in-depth analysis, feed-back and suggestions from your dedicated account manager.

Charity Services

Donor Recruitment - Helping you get supporters though the door
e.g. PSMS conversion, Value Exchange conversion, digital lead conversion

Donor Development - Helping you get the most value from your supporters
e.g. cross-selling, up-selling, upgrade calling, nursery and annual reactivation calling, no-show calling, welcome and thank you calling

Legacy - Helping you inspire your supporters to leave a long-lasting legacy
e.g. legacy calling, legacy lead generation, gift in will pack conversion, free will writing service conversion

Commercial Services

Lead Generation - Helping you get customers through the door
e.g. business to business calling, potential lead calling, data buying and calling, registered interest calling

Lead Development - Helping you make the most from your customers
e.g. customer reactivation calling, up-selling, cross-selling, thank-you calling, customer satisfaction surveying

Email, SMS & Social Media Response

Angel are always at the forefront of new ways we can support our clients and offer a more comprehensive service. With decades of call centre experience, our team are experts in customer service and engagement, conversion and enquiry handling. It made sense for us to use this expertise in a new way to enhance our services. We've been using email, SMS and social media to engage and assist our clients customers and supporters on a daily basis with a quick, efficient and personalised response.