"We have used Angel as our only inbound call centre since 2010. Angel represent us in our major Christmas DRTV campaigns and all year round on our direct mail activity.
During our peak periods Angel can handle in excess of 3,500 inbound calls whilst still contacting 1,000 SMS call backs at the same time. They do this while still achieving all the SLA's and working at the high standard we would expect from any agency working in partnership with us."
"We have appointed Angel to process our telephone orders 24/7 for all our customers worldwide. They have provided an excellent service and we have a very strong working relationship. Angel are focused, courteous and extremely professional at all levels. We would not hesitate to recommend Angel based on our experience working with them."
"We started working with Angel in 2010 on our DRTV SMS/Phone campaign.
Over the last seven years our partnership with Angel has grown and they manage a number of campaigns for our existing supporters, as well as being at the heart of our acquisition programme.
Our Account Manager and the fundraisers are passionate and proactive, and Angel works collaboratively to review and improve campaigns.
We would recommend working with Angel as their results have remained consistently strong results and their fundraisers deliver great calls."